Companies are pondering how best to deliver coaching remotely and how to configure workspaces to enhance employee safety, among a host of other thorny questions raised by COVID-19. Remote work raises a vast array of issues and challenges for employees and employers. If remote work took hold at that level, that would mean three to four times as many people working from home than before the pandemic and would have a profound impact on urban economies, transportation, and consumer spending, among other things.

More than 20 percent of the workforce could work remotely three to five days a week as effectively as they could if working from an office. Our analysis finds that the potential for remote work is highly concentrated among highly skilled, highly educated workers in a handful of industries, occupations, and geographies. 1 The future of work in Europe: Automation, workforce transitions, and the future geography of work, McKinsey Global Institute, June 2020 The future of work in America: People and places, today and tomorrow, McKinsey Global Institute, July 2019 Jobs lost, jobs gained: Workforce transitions in a time of automation, McKinsey Global Institute, December 2017. Building on the McKinsey Global Institute’s body of work on automation, AI, and the future of work, we extend our models to consider where work is performed. Now that vaccines are awaiting approval, the question looms: To what extent will remote work persist? In this article, we assess the possibility for various work activities to be performed remotely. The virus has broken through cultural and technological barriers that prevented remote work in the past, setting in motion a structural shift in where work takes place, at least for some people. Although many people are returning to the workplace as economies reopen-the majority could not work remotely at all-executives have indicated in surveys that hybrid models of remote work for some employees are here to stay. Now, well into the pandemic, the limitations and the benefits of remote work are clearer. For many workers, COVID-19’s impact has depended greatly on one question: Can I work from home or am I tethered to my workplace? Quarantines, lockdowns, and self-imposed isolation have pushed tens of millions around the world to work from home, accelerating a workplace experiment that had struggled to gain traction before COVID-19 hit.

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